Rescue or Replace
Information Gathering
To gain a holistic view of all the factors at play, we discuss and understand your needs and the desired end result. We also collaborate with all the stakeholders to further understand enterprise expectations and vendor assurances at the time of procurement.
Analysis
We evaluate the root cause of the unfavorable post-deployment performance and identify pain points that hinder optimal functioning. We then provide a comprehensive diagnosis and help form a plan of action to remedy the situation.
Remediation
Based on our findings, we formulate a detailed roadmap in order to bridge the divide between your expectations, vendor deliverables and real-world performance. We collaborate with the provider throughout the ‘rescue’ process to deliver a fine-tuned solution that meets your requirements on all fronts. Due to any reason, if the end result is not satisfactory, we proceed with the replacement process.
Information Gathering
If the rescue process fails to yield the desired outcome, we undertake an end-to-end service replacement process to equip you with a better fit. Our experts bring all the stakeholders together to decide upon and document the enterprise requirements and vendor deliverables.
Analysis
With learnings from our ground-up analysis, we minimize potential hindrances and focus on delivering a seamless deployment. We also assess if your enterprise needs have shifted or if your use case requires different capabilities and adjust the procurement process to reflect the same.
Remediation
We help collate and document shortcomings with the service and convey them to the vendor. Throughout this process, we try to minimize any early-termination penalties that you may face. We then help you move forward and evaluate different service offerings and providers. Our expertise and industry relationships let us acquire and deploy a solution that works best for your organization.